Privacy Policy
Last updated: TODO: date it takes effect
This policy explains what personal data Menzio collects, why, and the choices you have. The controller is TODO: legal entity name, TODO: registered address. Privacy contact: TODO: privacy contact email.
What we collect
Free AI visibility checker
- The website you enter and your email address, to run the check and send you the link to the result.
- A one-way, salted hash of your IP address, to enforce the daily limits. We never store your IP address itself, and the hash can’t be turned back into it.
- Whether and when the result was opened, to understand how the checker is used.
Free GEO tools and the email course
- The address you check (site and path, without the query string) and a salted hash of your IP address, to enforce the daily limits.
- If you ask for a report by email or join the course: your email address, when you consented and which lessons we have sent. Every email has an unsubscribe link.
Accounts and the paid service
- Account data: your email address, name if you give it, organization and team members.
- Billing data: plan, invoices and billing contact. Card details are handled by our payment provider; we never see full card numbers.
- Service content: the brands, competitors and questions you track, the AI answers we collect for them, report recipients’ email addresses, logos and white-label settings.
- Usage data: basic logs and product events (for example, that a report was sent or opened) to run, secure and improve the Service.
The AI answers we collect are public outputs of AI engines about brands and businesses. They are not meant to contain personal data, but may occasionally name a person (for example, a founder).
Why we use it
- To provide the Service you asked for, including the free check (performance of a contract or steps before one).
- To bill you and keep accounting records (legal obligation).
- To prevent abuse, secure the Service and improve it (legitimate interests).
- To email you about the Service. Marketing emails, if we send any, will include an unsubscribe link. TODO: confirm whether checker users get follow-up emails, and the consent wording
We don’t sell personal data, and we don’t use it for advertising.
Who processes it for us
We use these categories of service providers (subprocessors), each bound by a contract to protect the data:
| Category | What it does | Provider and location |
|---|---|---|
| Hosting | Runs the website and the backend servers. | TODO: provider, country |
| Database and authentication | Stores account, brand and measurement data; handles sign-in. | TODO: provider, country |
| Payments | Processes subscriptions and invoices. We never see full card numbers. | TODO: provider, country |
| Email delivery | Sends sign-in links, reports, notifications and free-check results. | TODO: provider, country |
| AI providers | Suggest competitors and questions, extract mentions and write summaries from answers and public web pages. | TODO: provider, country |
| AI answer data provider | Submits the tracked questions to AI engines and search and returns their public answers. | TODO: provider, country |
International transfers
Some providers may process data outside your country, including in the United States. Where required, transfers rely on appropriate safeguards such as the EU Standard Contractual Clauses. TODO: confirm transfer mechanisms per provider
How long we keep it
- Free checker requests: TODO: retention period for checker emails and IP hashes.
- Account and service content: while your account is active. Collected AI answers are kept at least 12 months, because they are the proof behind your reports.
- After you close your account we delete or anonymize your data within TODO: number of days, except what we must keep by law (such as invoices).
Your rights
Depending on where you live, you can ask to access, correct, delete or export your data, object to or restrict some uses, and withdraw consent. Write to TODO: privacy contact email. You can also complain to your local data protection authority.
Cookies
We only use cookies needed to sign you in and keep the site working. See the Cookie Policy.
Children
The Service is for businesses and not directed at children under 16.
Changes
We’ll post updates here and, for material changes, tell account holders by email.
See also: Terms · Privacy · Cookies · Data Processing Agreement