Terms of Service

Last updated: TODO: date it takes effect

1. Who we are

Menzio (“we”, “us”) is operated by TODO: legal entity name, TODO: registered address, TODO: company or tax ID. Contact: TODO: contact email. These terms apply to the website, the free AI visibility checker and the paid service (together, the “Service”).

2. The Service

The Service asks AI assistants and search engines (such as ChatGPT, Gemini and Google AI Overviews) questions you choose or approve, records their public answers and reports whether and how they mention a brand. We describe exactly how we measure on our method page.

We do not own or control these AI engines. Their answers change over time and may be incomplete or wrong. Reports describe what the engines answered when we asked; they are not advice, and we do not guarantee any visibility, ranking, traffic or revenue.

3. Accounts

• You must be at least 18 and use the Service for business purposes.
• You are responsible for your account, your team members and what is done under your account.
• Keep your sign-in email secure and tell us promptly about any unauthorized use.

4. Plans, trials and billing

• Paid plans are billed monthly or yearly in advance, in US dollars, through our payment provider. Taxes may apply.
• New subscriptions start with a 7-day trial. If you don’t cancel before it ends, the plan you chose is charged.
• Subscriptions renew automatically until cancelled. You can cancel at any time from the billing page; access continues until the end of the paid period.
• Plan limits (brands, questions, audits, seats) are shown on the pricing page and enforced by the Service.
• Refunds: TODO: refund policy.
• We may change prices with at least 30 days’ notice before your next renewal.

5. The free checker

The free AI visibility checker is offered as is, with daily and monthly usage limits. Results are a small snapshot and may differ from what a signed-in user sees. We may change or withdraw it at any time.

6. Acceptable use

• Don’t use the Service to break the law, infringe others’ rights, or send spam.
• Don’t try to get around plan limits, probe or disrupt the Service, or access it by automated means other than our API.
• Don’t resell access to the Service itself. Agencies may share reports, audits and portal links with their clients and prospects.
• Only track brands and websites you have a legitimate business reason to analyze.

7. Your content and data

You keep all rights to the brands, questions, logos and other content you add (“Your Content”). You give us permission to use Your Content only to provide and improve the Service. Reports and exports generated for you are yours to use. How we handle personal data is described in our Privacy Policy and, for customers, our Data Processing Agreement.

8. Third-party services

The Service relies on third-party providers for hosting, payments, email, AI models and AI answer data. Their availability and terms are outside our control, and an engine may become unavailable or change how it answers.

9. Availability and changes

We aim to keep the Service available and measurements on schedule, but we don’t guarantee uninterrupted service. We may improve or change features; if we remove a core feature of a paid plan, we’ll tell you in advance.

10. Liability

To the extent permitted by law, the Service is provided “as is”, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, such as lost profits or lost clients. TODO: review limitation of liability with a lawyer

11. Termination

You can stop using the Service and cancel at any time. We may suspend or close accounts that break these terms, with notice where reasonable. After closure we delete your data as described in the Privacy Policy.

12. Governing law

TODO: governing law and courts

13. Changes to these terms

We’ll give at least 30 days’ notice of material changes by email or in the app. Continuing to use the Service means you accept them.

14. Contact

TODO: contact email and postal address

See also: Terms · Privacy · Cookies · Data Processing Agreement